We aim to offer all of our clients an efficient and effective service and we have excellent feedback from clients. We have currently had no complaints from clients, however, should there be any aspect of our service that you are not satisfied with, complaints may be made by telephone, email or in writing.
You should not hesitate to contact Rosalind Hughes on 01915 561 078 or by email on [email protected]. Complaints in writing should be sent to the address on this page.
We will make a record of your complaint on a register and on a separate file and contact you to take further details from you about your concerns where necessary. We will then let you know how long it will take to investigate the complaint. We will record your complaint and the issue will be fully investigated. You will then be sent a detailed reply outlining our suggestions for resolving the matter. You will not be charged for the work involved in investigating a complaint made by you.
We will make every effort to resolve complaints between ourselves and in most circumstances will look into your concerns within 3 days. If we cannot resolve a complaint through our internal procedures, you are at liberty to contact The Legal Ombudsman at: PO Box 6806, Wolverhampton, WV1 9WJ. Telephone 0300 550 333. Email [email protected].
Website www.legalombudsman.org.uk
However, our aim is to provide an excellent service and we sincerely hope that the above procedures will not be necessary.