Our work mainly involves helping clients to secure NHS Continuing Healthcare funding, drafting appeals against ineligibility decisions and seeking refunds of wrongly paid care fees. Our work is carried out on a privately paying basis or ‘no win no fee.’
We ensure that clients are aware of all costs up front. An initial consultation is always carried out at no cost to you to establish what sort of help you need and after that, all work undertaken on your behalf or advice given is chargeable. You will always be informed at the point that charges will be made. For current applications for NHS CHC funding and appeals against ineligibility decisions, we will charge at £175 per hour for all work done and we will tell you how long we think it will take to carry out the work.
In some circumstances we can offer one-off ‘fixed fees’ after a full consultation on a case by case basis.
For refunds of wrongly paid care fees we can consider entering into a ‘no win no fee’ agreement and this will also depend on your circumstances on a case by case basis after a free initial consultation.
If we do not work for you under the terms of a contingency fee agreement/’no win no fee’ agreement, we will charge you as outlined below:
Rosalind Hughes is a solicitor and sole practitioner practice who qualified in the year 2000. She has a BA(Hons) Combined Studies degree in Law and French and her hourly rate is £175.00, routine letters are charged at £17.50 and disbursements may be payable by you such as the cost of obtaining care records, medical records or travel costs. She carries out all work on your case unless she is consulting with third parties such as nurses or social workers for input.
You can make an initial enquiry by our online enquiry forms or by telephone.
We aim to offer all of our clients an efficient and effective service and we have excellent feedback from clients. We have currently had no complaints from clients, however, should there be any aspect of our service that you are not satisfied with, you should not hesitate to contact Rosalind Hughes on 01915561078 or by email on firstname.lastname@example.org and she will make every effort to resolve the matter between ourselves and she will look into your concerns within 3 days. If you feel that you are justified in making a complaint in writing, you are at liberty to do so. Rosalind will make a record of you complaint and perhaps take further details from you about your concerns. She will try to let you know how long it will take to investigate the complaint. She will record your complaint on a register and on a separate file and the issue will be fully investigated. You will then be sent a detailed reply outlining her suggestions for resolving the matter. You will not be charged for the work involved in investigating a complaint made by you.
Complaints may first of all be made by telephone, e mail or in writing. If Rosalind cannot resolve any complaints through our internal procedures, you are at liberty to contact the Legal Ombudsman at:
The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
Our aim is to provide an excellent service and we sincerely hope that the above procedures will not be necessary.